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Shipping & Return Policy

 

Shipping

We can ship to virtually any address in the world.

Some part of Asia we ship it from Indonesia, the rest of it we ship it from United States.

Please also note that the shipping rates for items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound, handling fees will be reflected in the shipping cost, in some countries we also include the signature confirmation and insurance fee, to make sure the product received by you and not get lost in the shipping.  

International Shipping

International shipping normally takes about 8 to 14 days for you to receiver the order.  However, please understand that we do not have any control over the length of time for the shipment to be cleared from your country’s customs. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.  Herbal Face Food™ is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Returns

If for any reason you are not satisfied with your Herbal Face Food™ purchase, simply return the unused portion, and we will be happy to exchange your item or remit your account for the full amount of your purchase price* 

We’d love to hear from you with any questions, comments, or concerns. E-mail us at RMA@HerbalFaceFood.com.

*Here's the guidelines for you to be eligible for full refund/replacement:

  1. Send us your return request by email or using this link Contact Us
  2. We'll verify your order to see if it meets these following conditions:
    • Returns request must be received within 30 days from the purchase date
    • Products was not sold under final sale or special offer campaign.
    • Exchange request will be granted for product(s) with unbroken seal(s) within 3 days after the product(s) have been received.
  3. An RMA will be issued once the return request has been approved and we will send you an email with the mailing address and directions for your return/exchanges. Returns must be received within 10 days of RMA issuance.
  4. Once we receive the return, refund will be issued within 3 business days.  Please be noticed that it will be showing on your statement within 5-10 business days.

note: Return shipping fee are non refundable

Form of Payments

We accept Credit Cards (Visa, Mastercard, American Express, Discover) & Paypal

Shipping Methods

We use USPS/Fedex/UPS to ship domestically/internationally. We ship using USPS for our Free Shipping option, and giving you the option to use Fedex/UPS for alternative way of shipping and we also giving you the options to be able to expedite the shipping to your preference.

 

 

 

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